All posts by Wendy Bons

Technical issues

Due to the recent storms in the hills we are experiencing difficulties with our telephone communications. Please accept our apologies if you are having difficulties in contacting us via telephone. Technicians are working on the issues.

If you are in need of an appointment you are welcome to book online using the Appointuit App. click here

In case of medical emergency call 000 or the emergency department at The Angliss Hospital. Phone 1300 342 255.


When:  Sunday 22nd August 2021 and Sunday 5th September 2021.

Where: Ferny Creek Recreational Reserve Hall, Corner Clarkmont & Hilton Roads Sassafras (click here for location map)

The Hills Medical is running a mass Covid vaccination clinic for current patients at the Ferny Creek Recreational Reserve Hall.

You can book a time with reception staff prior to these dates. Phone 9751 2333.

You must refer to the Astra Zeneca information sheet on our website before arrival.

Consent form:

There must be a 2 week gap between Covid and Flu vaccines.

2021 Influenza Vaccine

Bookings can be made via our reception team for your 2021 Flu Vaccine. Please call 9751 2333.

Please note that a 2-week separation is required between Flu or any COVID-19 vaccine appointments.

Covid-19 Vaccinations

The Hills Medical is very pleased and proud to be able to be one of the General Practices to offer the Covid-19 vaccine. We will commence our vaccination program on Monday 12th April 2021.

You need to check your eligibility on

For information on preparing for the vaccine click here.  Booking your vaccination appointment implies that you are prepared to consent to vaccination.  If you have any questions or undecided about whether to have it, please book an appointment with your GP to discuss any issues prior to booking a Covid vaccine.

Appointments for the vaccine can only be made by calling our reception team on 9751 2333. No online appointments available for COVID vaccine bookings. Please download the consent form here.  It is important that you be on time for your appointment.  Vaccine protocol requires you to wait in our waiting room for at least fifteen minutes after administration of the vaccine.

All vaccines given will be recorded on the Australian Immunisation Registry.

We will continue to provide you with any evolving information on our website.

Further information can be obtained from the links/topics listed below

Telehealth Consultations from 1st October 2020



We have been compelled to bulkbill as per Legislation from 6th April to 30 April 2020 for Telehealth consultations.  Essentially, you have been receiving ‘free’ healthcare by Telehealth for the last six months.

As a service, The Hills Medical has fought to remain an open service for all including seeing patients face to face when needed. This has not been without significant sweat, time and cost.

Many patients have been delaying the need to see their doctor since February/March and potentially compromising their own health needs.  Doctors may be missing, unable to prevent and treat serious conditions.

With numbers now declining again, with our finely tuned rigorous structures and triaging in place (to keep you and our staff safe), it is now time to see you in person, face to face, and meet your health needs.

If you choose to still have the Telehealth service there will be an out of pocket fee of $20 which is payable at the end of your consultation with your doctor.  For accounts paid at the time of consultation we can then process your rebate immediately from Medicare.  

It is at your doctor’s discretion if fees are applicable to you for Telehealth consultations.

Thank you for your continued support of our Practice.

Doctors and Staff of The Hills Medical


Health Alert

We are still open with restrictions to protect you, the patient.

If you are attending the practice for a face to face consultation, on arrival please wait in your car and ring reception on 9751 2333. No phone, then approach the front door and ring the doorbell and wait. Someone will be with you as soon as possible. These restrictions also apply to Melbourne Pathology patients.

As with the changes made by the Government of lockdown of all non essential services in Victoria, this does not affect medical centres and we are open with normal trading operating hours.

If you believe you could have been in contact with Coronavirus or returned from overseas travel, DO NOT ENTER THE HILLS MEDICAL BUILDING – PLEASE PHONE RECEPTION 9751-2333

You may also call the Victorian Department of Health dedicated information hotline on 1800 675 398.

Designated COVID-19 screening clinics are at some hospitals. Please refer to the website below.

Website for more information:

Consent form:

In some instances we are able to do a phone consultation.

Eligibility Criteria for Bulk Billed Telephone consultation:

  • the person has been diagnosed
  • the person meets the current national triage protocol criteria for suspected COVID-19 infection.
  • the person has been required to isolate themselves
  • the person is considered more susceptible
  • 70+ years old
  • 50+ years old and ATSI
  • Pregnant
  • Parent of a child under 12 months
  • Chronic health conditions / immune compromised

Low risk patients:

If you do not belong to the above categories but have flu like symptoms you are also offered a phone consultation.  The doctor will advise you if you need to be physically present for further examination.

Private Fees Privately charged (no Medicare rebate) telephone consultations services are available for anyone who does not qualify for a Medicare funded service.

If you do not have flu like symptoms and are otherwise well and require just a general appointment, this can be requested as a standard appointment.  You can come into the practice but as we are trying to limit the amount of people in the waiting room you may also wait in your car and advise us by telephone of your arrival. 

We realise that this may be inconvenient to you, but we have implemented these stategies to protect you, our staff and GP’s.

Thank you for your cooperation.

Measles, Mumps, Rubella (MMR)

The Health Department has recommended for all people born since 1966 to have a MMR booster.  Please contact our reception team to book an appointment with our nurse to have your free MMR vaccination.

Many confirmed cases of measles have been notified for Victoria year-to-date. These cases may have been infectious whilst attending multiple public areas.

Thunderstorm Asthma

Thunderstorm asthma can affect anyone when pollen is distributed via weather events. In Melbourne our most prevalent months for this occurs in Spring, in particular November.  Asthma Australia website has important information for anyone wanting to know more about this kind of event: . A review of an asthma management plan is advised prior to or during Spring  with your General Practitioner.